I really like this dental office.
The front desk really goes above and beyond to ensure patients are comfortable and understand their bill. They also are great at scheduling for your preferred timeframe.
As others have mentioned in reviews, they sometimes do not answer the phone but I understand they are busy and if you call back during a non-peek time it is easier for them to answer. They also respond via text which especially helpful for me as I have phone anxiety and usually cannot call them because I am at work.
The dental assistant who always sees me is my favorite. They are always so accommodating and sweet to me. I cannot tell you how much this means to me as I have very bad dental anxiety, and due to childhood neglect, I wasn’t able to keep up with my teeth. The dental assistant has never made me feel bad for the condition of my teeth and does everything they can to make me feel comfortable, even offering me a fidget when I sit down or to adjust the temperature, those little details are so appreciated.
Dentist Petal is also incredibly amazing. He checks in with me to make sure I’m ok multiple times throughout the process. He leaves space for me to ask questions and he doesn’t shame me or make me feel bad for needing extensive dental work done. He also accommodates me in making the process less painful by providing a bite block. And I know he takes patient comfort very seriously.
Dentist Bloom had always been amazing to me as well when I went to this office in 2018-2019, however, the last time I saw him recently in this office I left in tears and having a panic attack. I felt very judged and rushed by Doctor Bloom which felt very odd to me as he had always been very kind to me when I saw him in the past. I assume he was just very busy and not having a great day, and I know my teeth are in very bad condition, so that is probably overwhelming for him. It is very important to me to have a dentist who is understanding and has good bedside manner as I’ve put off going to the dentist for many years due to feeling judged or feeling my teeth were so bad I couldn’t fix it. I hope this was just a fluke as I really do not want to have to switch dentist offices.
Overall, I think this office is a great place. They typically have very little wait time and most of the staff is very friendly, kind, compassionate, and understanding. That really goes a long way. I would recommend this dental office.
